Cruise Revenue Accelerator

Cruise Revenue Accelerator

Cruise customers are cruise loyal but brand indifferent, so when they are ready to book, get in their face with an offer!

Get your booking agents into rhythm with their customers with Cruise Revenue Accelerator.

A system for travel agencies and cruise lines proven to greatly improve cruiser experience as well as increase ticket, shore excursion and onboard revenue.

+117%
Revenue per phone call lift
$30 → $65
Average Revenue per phone call lift
5
Customer lifecycle phases
Increased Agent Efficiency
Smarter workflows
Improved Customer Experience
Happier cruisers
Increased Revenue
More ticket & onboard sales

Cruise Revenue Accelerator is a set of AI agents that detect changes in customer lifecycle phases (based on reservations changes) and generates today’s New Call List with a new Call Purpose, so your agents can contact each customer at their specific and individual time of need.

Cruise Lifecycle Phases

The customer journey is a continuous cycle. Each phase has specific revenue opportunities and touchpoints for your agents.

SalesCallFinalPaymentBonVoyageWelcomeHomeStayinTouch
1

Sales Call

  • Book Cruise
2

Final Payment

  • Collect Final Payment
  • Offer Upgrade
  • Book premium dining, shows, wifi & drink packages
  • Book shore excursions
3

Bon Voyage

  • Offer Upgrade
  • Book premium dining, shows, wifi & drink packages
  • Book shore excursions
  • Offer discount on next cruise
4

Welcome Home

  • What was your favorite thing about the cruise?
  • Offer discount on next cruise
5

Stay in Touch

  • Offer discount on next cruise
Cycle repeats — Stay in Touch leads back to Sales Call